Support

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SUPPORT PLAN | PROFESSIONAL SERVICES | Submit a Support Request

SUPPORT PLAN

We offer a Software Updates and Support Plan that entitles license holders to

Updates to the latest releases during the plan,
Access to our global support staff,
Access to additional support services, downloads, forums, etc.

Our Goal
Utilizing support agents on four continents, we strive to provide a non-automated response to support inquiries within 24 business hours of ticket creation.

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Renew Now!
Additional years of support can be purchased. Customers who allow their Software Upgrades and Support Plan to lapse may be charged an additional fee for renewal.

PROFESSIONAL SERVICES

We offer professional services to help customers develop cost-effective solutions to meet their unique requirements.

Tap the Experts
Our team of software engineers, AI programmers, games designers, technical artists and support specialists are experts in their fields.

Maximum Flexibility
We can help customers with a wide range of services including

scenario development
model creation
terrain generation
custom scripting
plug-in creation
interoperability issues
multichannel configuration

We provide custom solutions to meet your goals.

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"Please note that in order to assist you with your request it may be necessary for Bohemia Interactive Simulations (“BISim”) to use and store the personal information (including without limitation, name, email address, job title and telephone number) you provide us. This personal information shall be used and stored in accordance with our Privacy Policy available here and any applicable data protection laws."