Support

SUPPORT PLAN

We offer a Software Upgrades and Support Plan that entitles license holders to

  •  Upgrades to the latest release during the plan,
  •  Access to essential support services,
  •  Access to downloads, forums and our global support staff.

Our Goal
We strive to provide a non-automated response to support inquiries within 24 hours of creation. Please note: we don’t guarantee 24-hour availability due to different time zones, office hours and holidays.

Renew Now!
Additional years of support can be purchased. Customers who allow their Software Upgrades and Support Plan to lapse may be charged an additional fee for renewal.

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PROFESSIONAL SERVICES

We offer professional services to help customers develop cost-effective solutions to meet their unique requirements.

Tap the Experts
Our team of software engineers, AI programmers, games designers, technical artists and support specialists are experts in their fields.

Maximum Flexibility
We can help customers with a wide range of services including

  • scenario development
  • model creation
  • terrain generation
  • custom scripting
  • plug-in creation
  • interoperability issues
  • multichannel configuration

We provide custom solution to meet your goals.

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Submit a Support Request

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